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You will discover circumstances where we have to collaborate with our partners to refund your money — for example, when the transaction in query was made on amongst our partners’ websites via our widget.
Changelly Acquire acts as an aggregator which gives profitable obtain rates at our partners’ conclusion to order more than 500 cryptocurrencies with almost 90 fiat currencies. The method is designed absolutely comfortable for our customers: we automatically discover the best supplier that works within your region and provides a wide range of payment options (bank cards, transfers, and more).
You will find not that many individuals nowadays who don’t know what Bitcoin is. It’s currently one of the highest value assets any one can...
If this is the situation, the support staff will notify you accordingly. Yet, you continue to can Examine the current standing in real-time mode — just fall us a line in our chat box!
I'm able to’t log in I did not receive a password recovery e-mail My exchange transaction is trapped What is usually a wallet tackle on Changelly? My wallet deal with is acknowledged as invalid USDT variations What does ‘Not still redeemed?’ indicate I sent money, but my status is ‘Not paid’ I forgot to point a Memo or place tag for my recipient address The transaction is completed, but there's no money in my wallet What should I do if I lose a tool with copyright?
Changelly charges a flat rate of 0.five% for each transaction – much lower than many other preferred exchanges. Having said that, not all is because it seems. Oftentimes, the exchange rate that Changelly works by using to make trades is much worse than the current market rate.
Observe these simple Guidelines, and you simply will significantly lessen the probability of ever being forced to claim a refund. When you have any thoughts all through your transaction, please sense free to deal with them to our assistance workforce inside the live chat. Great luck on your copyright journey!
Please take into account the minimum amount limits are dynamic, since they depend on current exchange rates and market situation, so in order in order to avoid fails due to low amount we recommend you to mail a minimum of a little bit more copyright than the minimum.
It happens when the consumer enters an incorrect shell out-in tackle. If each coins are Portion of the exact same blockchain network, then in most conditions, we will be able to make a refund. Please beware, however, the likelihood of a refund in such cases differs from coin to coin.
Just in case a transaction was performed during a tough fork, then You will find a possibility it will be finished over the outdated blockchain. Our crew will have the ability to track the funds and refund them, but it really will just take plenty of time in most cases.
We’ll also presume you conform to the way we use cookies and are Okay with it as explained within our Privateness Policy, Unless of course you select to disable them entirely by your browser.
The latter, for example, depends on how many other people have encountered difficulties at the exact same time as you did. At the moment, our refund system just isn't automated, and our aid team customers fix all circumstances manually. Thanks to this, response time could be a little bit longer when the workload is high.
If you decide to remind the aid group about your difficulty, please don't ignore to point your Changelly transaction ID to ensure our specialist can easily come across all the knowledge about your scenario.
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